Frequently Asked Questions
99% of the answers related to our service can be found here. If your question isn't answered here please feel free to contact our technical support team.
*To view the answers to the questions below please click on the question. The answer will appear below.
Q. What kind of service does Stealthnews provide?
A. We are a World-Wide Usenet service provider. We provide quality Usenet access to everyone around the world. We provide service to every country in the world. Our speeds and service are great no matter where you live!
Q. What payment options are avaliable?
A. We accept credit card payment from almost all credit card types.
Q. What is your server address?
A. The server address is News.Stealthnews.com and you can use ports 119, 7500 or 7505. The SSL port is 563 and the address is Secure-News.Stealthnews.com.
Q. Do you limit download speeds?
A. No, we allow you to connect at whatever speed you are capable of. Your speed will be determined by such things as Internet traffic, your Internet connection speed, and your route to our servers.
Q. How can I check my download balance?
A. Checking your balance is a piece of cake once you go to the Members Area. The "Downloads" number in the control panel on the right of the page will show you everything you need to know about your account.
Q. When will my account renew?
A. Monthly accounts are automatically renewed at the end of your billing cycle, until you cancel. A billing cycle is not the same as a calendar month. Your billing cycle starts on the date you sign up and is rebilled thirty days from your signup date. You currently cannot renew your account earlier.
Q. How do I change my account information?
A. Both your password and your email address can be updated if you log into the Member's Area and click the change information button on the bottom of the page.
Q. How do I cancel my account?
A. Your account can be canceled from within the Stealthnews.com members area. If you experience any difficulties canceling your account please submit a support case to our billing department.
Q. How can I open more than one connection?
A. A. Some of the more popular newsreaders such as News Bin Pro and Ultraleecher allow you to have more than one simultaneous connection. Stealthnews recommends free newsreader called GrabIt which also offers simultaneous connections.
This will speed up your downloads by having more than one download stream going at a time. Some newsreaders will not allow you to open more than one stream.
This will speed up your downloads by having more than one download stream going at a time. Some newsreaders will not allow you to open more than one stream.
Q. Why are some parts of a multi-part post missing?
A. The most common reason for missing binary posts is because they are filtered before they reach us. We have multiple feeds from around the world, to assure we receive a more complete feed. Some binary posts are canceled as spam or canceled because they are too large to propagate through other servers. We do not guarantee the completeness of binary posts on our servers; however you should find that we have near perfect completion.
Q. How do I report abuse?
A. You may report newsgroup and Usenet abuse issues by submitting a support case using our support system. Please include the name of the group and the article ID when reporting abuse. We will do our best to remove the offending posts as soon as possible.
Q. My question wasn't answered here?
A. If you quetion wasn't answered here please visit our knowledge base. If you are unable to get an answer to your question in the knowledge base please contact our technical support team.
If you question wasn't answered in our FAQ please submit a support case to our award winning support team.